HCM Specialist

IPS is a leading provider of Human Capital Management (HCM) solutions and is seeking an HCM Specialist with hands-on payroll compliance experience to work at our corporate location in Delafield, WI. As a growing HCM company, we provide unique and exciting career paths working with a diverse client base across many industries and markets.

Essential Duties and Responsibilities

  • Provide clients with training and ongoing support of payroll, timekeeping, and benefit needs.
  • Manage assigned clients to ensure accurate processing of all payroll, timekeeping, and benefit related data.
  • Deliver high-quality customer service while researching, resolving, and responding to client questions and issues.
  • Schedule and conduct follow up on unresolved issues by phone and email.
  • Assist with special projects related to process improvements and enhancements.
  • Operate standard office equipment and use required software applications.
  • Maintain a high rate of client retention through quality service.
  • Establish and maintain a positive working relationship with clients, agencies and coworkers.
  • Performs other job duties as assigned by management.

Minimum Qualifications

  • 5 years direct third-party payroll experience.
  • Excellent customer services skills required.
  • Human Resource, Benefits Administration, and/or Accounting experience is beneficial, but not required.
  • Fundamentals of Payroll Certification or CPP certification a plus. Candidate will have the opportunity to complete these certifications after 1 year of employment.
  • Proficiency in Microsoft Office (Word, Excel, Outlook), data entry and office equipment (i.e. telephone, 10-key or calculator, PC, FAX machine).
  • Precise attention to detail and exceptional organizational and administrative skills required.
  • Ability to work well independently and take initiative.
  • Ability to prioritize and manage multiple concurrent tasks.
  • A team orientation and commitment to maintaining a positive work environment.

Please send your resume to careers@integrated-payroll.com