For a business dedicated to entertainment, the back-office reality of payroll and taxes can be anything but fun, especially when things go wrong.
Finding a reliable partner like IPS wasn’t just a business choice but a rescue mission for Mike and Jamie Weigel of Wisconsin P & P Amusement, a second-generation hospitality and vending operator in Menomonee Falls.
Several years ago, Mike and Jamie faced a worst-case scenario: their previous payroll provider was engaged in a massive fraud scheme that affected thousands of companies across the country, including theirs.
As president, Mike recalls the “absolute nightmare” of the situation involving P & P Amusement’s tax and Social Security funds, and how IPS stepped in to help them recover.
“We learned that IPS knew about this crisis and was helping other businesses get back on track,” Mike remembers. “We would not have gotten it straightened out without their knowledge. Because of all the extra work they did for us, we have been loyal to IPS ever since.”
Today, IPS manages payroll and fiscal year-end planning for P & P Amusement. IPS Client Service Lead Sarah Kempf has become a trusted resource for Mike and Jamie, helping them navigate complex year-end numbers and daily policies with ease.
“Sarah is incredibly knowledgeable about her industry and is easy to talk to,” adds Mike. “Whenever I or someone from my office calls in, she is incredibly friendly. One time, they prepared for us to come into the office. They presented to us all the numbers that needed to be crunched. It was an eye-opening experience for Jamie and me. Now we really know what happens at the end of the fiscal year. IPS knows what they are doing.”
Mike says that Wisconsin P & P Amusement is best known for their rapid response time. In an industry where a broken jukebox needs to be repaired within the hour, he appreciates that IPS mirrors his own commitment to speed and reliability.
“There is no waiting two weeks for a response. IPS promises to come through, and they do it quickly. We recently called with some unusual year-end issues, and they helped us resolve them within 24 hours. They do what they say. It’s all you can ask for.”