The Payroll Specialist processes all aspects of payroll, providing a high level of customer service, and communicates effectively, both orally and in writing, with all organizational levels. Demonstrate efficiency and flexibility in performing detailed tasks in a fast-paced work environment with frequent interruptions, changing priorities, and multiple deadlines. Contacts and assists clients in process of obtaining information for payroll production and tax related issues, responds to/resolves client questions and problems, and delivers quality customer service. Maturity in dealing with sensitive and confidential matters.
Essential Duties and Responsibilities
Maintains a high rate of client retention through quality service.
Manage assigned clients to ensure accurately processed all payroll, HR, and benefit related data.
Provides clients with training and ongoing support of our cloud based payroll and HR products.
Delivering high-quality customer service while researching, resolving, and responding to client questions and issues.
Assist with special projects related to process improvements and enhancements.
Operate standard office equipment and use required software applications to produce: correspondence, electronic communication and maintain spreadsheets and databases.
Establishes and maintains a positive working relationship with clients, agencies and coworkers to promote a quality service image.
Performs other job duties as assigned by management.
Payroll Processing experience.
Advanced Education is highly preferred.
Human Resource, Benefits Administration, and/or Accounting experience is beneficial, but not required.
Fundamentals of Payroll Certification or CPP certification a plus. Candidate will have the opportunity to complete these certifications after 1 year of employment.
Proficiency in Microsoft Office (Word, Excel, Outlook), data entry and office equipment (i.e. telephone, 10-key or calculator, PC, FAX machine).
Maintain a high level of confidentiality with all data related to HR, Payroll, Benefits, and Operations.
Precise attention to detail and exceptional organizational and administrative skills required.
Ability to work well independently and take initiative.
Excellent interpersonal and customer services skills.
Ability to prioritize and manage multiple concurrent tasks.
A team orientation and commitment to maintaining a positive work environment.